Frequently Asked Questions

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General

Where is your shop?

We are located at 125 Josiah Gumede Road (previously Old Main Rd), Pinetown. The shop is directly above Tiger Wheel & Tyre on the corner of Beviss Road and Old Main Road.

What are your shop hours?

Monday to Friday: 08h00 – 16h30
Saturday: 08h30 – 12h30
Sundays and Public Holidays: Closed

Where do you deliver to?

Click here to view our Delivery Offering

How long will my purchase take to arrive?

While it is likely that you will receive your order earlier, we ask that you allow 5 - 7 working days from confirmation of purchase until you receive your order.

What if nobody is home when my order arrives?

Please make sure that there is someone to receive your order at the address provided. It is your responsibility to ensure that you have entered a delivery address where someone will be available to receive it. If no one is available at the specified address at the time of delivery, you will need to collect your order from the courier depot at your convenience. It is very important that you provide a contact telephone number for the person receiving your order.

What is your Returns Policy?

Please click HERE to see our returns policy.

How do I order online?

Browse our online store.
Select the item you want to buy.
If applicable select the colour, size, weight and quantity you want to purchase.
Select the ‘Add to Cart’ button.
Once you have finished adding all your required items to your cart, select the Trolley icon on the top right corner of your screen.
Review your items, making sure you have the correct quantities in your Trolley.
Log into your account or create one if you haven’t already got one.
Select ‘Checkout’.
Proceed to pay. Select SagePay for all instant card payments.

What is SagePay?

SagePay is a secure online payment gateway that allows you to make payment using your credit/debit card.

How do I know if my payment was successful?

Once you have placed your order, you will receive 3 email confirmations:

Once you have placed your order, you will receive an email confirmation of your order.
Once your payment has reflected in our account, you will be emailed a confirmation receipt. Note: If you have opted to pay by eft, please send a proof of payment to admin@bakeaton.co.za

Please contact admin@bakeaton.co.za if you do not receive any one of these emails.

How can I pay for my online order?

We have 2 payment options available to you upon checkout:
Eft or Sage Pay (select this option if you want to pay by Debit or Credit Card)

Contact us

Justin Operations Manager

0823189625
0317020155
Justin

Office hours
Mon-Fri: 8-4:30 Sat: 8:30-12:30
Closed on Public Holidays

Bake-A-Ton
125 Josiah Gumede Rd, Pinetown

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